INTRODUCTION

SHOP THE HI LIFE, LLC (“we” or doing business as “CUSTOM AI STUDIO” or “CUSTOM AI ”) welcomes you to use our websites located at: customaistudio.com; customai.studio; customai.design; custom-ai.dev; custom-ai.studio; custom-ai.art; custom-ai.design; and custom-ai.agency (“Service”). These Terms of Use (“Terms”) describe the terms and conditions that govern your use of or access to our Service. On our Service we offer our expertise in website development (“Website”) and Chatbot creation (“Chatbot”). The Terms constitute an agreement between you and us, so please read these Terms carefully.

By accessing or using the Service, you agree to be bound by these Terms, our Privacy Policy, and the other rules provided with the Service, whether or not you are a registered user of our Service. If you do not accept or understand the Terms, please do not use or access the Service.

Changes to the Terms

The Terms can be updated from time to time. Please check back periodically for the latest version of the Terms. If there are any significant changes made to the Terms, we will notify you. Your use of the Service following any changes to these Terms constitutes your acceptance of any such changes.

YOUR USE OF THE SERVICE

Eligibility

You must be at least 18 years old and have the legal capacity to form a binding contract to access, use, or register with the Service.

To enter into and abide by the terms and conditions of this agreement, you must have the legal capacity to form a binding contract. If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the legal authority to bind the entity to this agreement.

Your Account and Your Information

You do not have to create an account to access the Service. But you may need to register with the Service to use certain functions or access advanced features of the Service.

You must protect any passwords or other credentials associated with your account in the Service and take full responsibility for any use of the account under your password. You agree to notify us of any breach of security or unauthorized use of your account.

Our Privacy Policy explains how we treat your personal data and protect your privacy when you use the Service.

License to Use the Service

We grant you a limited, non-exclusive, non-transferable, non-assignable license to access and make personal and non-commercial use of the downloadable software included in the Service. You are not allowed to resell or commercially use any part of the Service or its contents and materials.

USER CONTENT

You own all data, information, photos, text, and other materials that you upload, post, provide, develop, operate, or display in the Service (“User Content”). You agree that your User Content will not violate any applicable law or any third-party rights.

We do not take any ownership rights in the User Content. But you grant us a non-exclusive, assignable, royalty-free, perpetual, non-revocable, worldwide license to use, copy, modify, reproduce, store, display, publish, and distribute the User Content, including for the purpose of promoting the Service. This license will last for a period that is commercially reasonable for us to use the User Content.

PROHIBITED ACTIVITIES

The following restrictions apply to your use of the Service. You are not allowed to:

• copy, alter, modify, display, or otherwise create derivative works of the Service;

• disassemble, decompile, reverse-engineer, or derive the source code of the Service;

• interfere with or disrupt the Service;

• transmit viruses, malware, or other malicious software;

• attempt to gain unauthorized access to the Service;

• sell, rent, transfer, or otherwise assign any rights to the Service to any third party;

• make access to your account available to multiple users;

• upload, post, or transmit any content which is defamatory, fraudulent, false, harassing, harmful to reputation, or infringing the privacy rights of any other person;

• upload, post, or transmit any content which is abusive, pornographic, indecent, profane, obscene, hateful, libelous, illegal, or violative of third-party rights; or

• access or use the Service in violation of any applicable local or international laws.

We reserve our right to remove from the Service any content that violates these restrictions or to suspend or terminate your account for violation of these Terms.

FEES AND PAYMENT

Certain features of the Service may be provided on a paid basis (“Paid Project”). If you choose to purchase access to a Paid Project, you agree to pay the fees as outlined in the proposal that will be sent to you. Some of the fees for Paid Projects are outlined in Schedule 1.

If you purchase a Paid Project, we may charge you on a recurring basis until you cancel your Paid Project, or until the Paid Project milestones are achieved. You may stop your Paid Project at any time; however, please note that all already paid fees are non-refundable. 

Processing of payments will be subject to the terms, conditions, and privacy policies of our payment processor in addition to these Terms (“Payment Processor”). 

Currently, we use Contra.Work Inc. (“Contra”) as our Payment Processor. You can access Contra’s Terms of Service at https://contra.com/policies/terms (“Payment Processor Agreement”) and their Privacy Policy at https://contra.com/policies/privacy. We are not responsible for any error by, or other acts or omissions of, the Payment Processor. 

We may add new features for additional fees or change pricing at any time. We will communicate any price changes to you in advance. By accessing or using the Service, you agree to the new pricing.

INTELLECTUAL PROPERTY

All rights, including any copyright, patent, trade secret, or other intellectual property rights in the Service, will remain our sole property.

COPYRIGHT COMPLAINT

If you believe that your copyrights have been infringed in any way, please send us a complaint at info@customaistudio.com with “Copyright” in the subject line.

UPDATES TO THE SERVICE

We may issue updates or upgrades to the Service and disable access to the Service for any period of time or permanently. The Service is subject to scheduled and unscheduled service interruptions.

You consent to automatic updates or upgrades of the version of the Service that you are using on your device to a new version.

You agree that we will not be liable to you for any interruption of the Service.

PRIVACY

Our Privacy Policy explains how we collect, use, and protect your personal data.

When you collect or transmit any personal data through the Service, you must follow all laws and obtain all permissions from each data source to transmit such data through the Services. You agree not to:

• use a username that is the name of another person with the intent of impersonating that person;

• provide any false personal data to us or create any user account for anyone other than yourself without such person’s permission;

• engage in unauthorized collection of users’ information or access the Service by automated means, including bots or scrapers; or

• reveal any personal data related to another user, including address, phone number, email, credit card number, or any information that may otherwise identify another user.​​

GENERAL TERMS

Links to Third-Party Websites

The Service may contain links to websites owned by third parties. Such links are provided for informational purposes only. We are not responsible for any third-party websites or their content. 

Limitation of Liability

The Service is provided to you “as is.” We make no warranty of completeness, accuracy, availability, timeliness, security, or reliability of the Service or any content in the Service. We will not be liable for any damages, including loss of profits, loss of data, or other losses resulting from: 

• any interruption of the Service;

• any content of any third party on the Service, including any defamatory, offensive, or illegal conduct of other users or third parties;

• any content obtained from the Service; or

• unauthorized access, use, or alteration of any material or content.

Indemnity

You agree to defend, indemnify, and hold us harmless from any claim, losses, obligations, damages, or expenses arising from your use of or access to the Service, your breach of these Terms, or your violation of any law or the rights of a third party. This term will continue to be effective even if you have stopped using the Service.

Governing Law and Resolution of Disputes

All claims relating to these Terms, or the Service will be governed by the law of Delaware, excluding its conflict-of-laws rules. Any claim will be resolved by the American Arbitration Association or JAMS.

You agree that any cause of action arising out of or related to the Service must commence within 1 year after the cause of action accrues. Otherwise, such cause of action is permanently barred.

TERM AND TERMINATION

You may stop using the Service at any time.

We reserve the right to discontinue the Service at any time without notice. We may also terminate or suspend your access to the Service without notice if (a) you violate these Terms or (b) we are required to do so to comply with a legal requirement or court order.

CONTACT INFORMATION

If you have any questions about these Terms, you can contact us at info@customaistudio.com.

SCHEDULE 1

PAID SERVICES

1. Basic Website - Starting at $2,500

   1. Custom-designed single-page (landing) Framer website;

   2. Responsive design for compatibility across devices;

   3. Integration with existing branding and color scheme.

   
   

2. Basic Bot - Starting at $2,500

   1. Botpress bot;

   2. Conversation Design: predefined scripts for basic customer interactions for chatbot;

   3. Integration with one channel (website, social media, etc.);

   4. Website webchat integration is default included integration;

   5. Styled with existing branding and color scheme;

   6. Basic platform-native reporting and analytics features.

   
   

3. Basic Combo - Starting at $5,000

   1. Combination of Basic Landing Page and Basic Bot services;

   2. Unified design and functionality for cohesive user experience.

   
   

4. Advanced Website - Starting at $5,000

   1. Everything in the Basic Website package;

   2. Fully customized multi-page website;

   3. Advanced features like e-commerce capabilities, dynamic content, CMS;

   4. Copywriting SEO optimization.

   
   

5. Advanced Bot - Starting at $5,000

   1. Everything in the Basic Bot package;

   2. Highly sophisticated AI chatbot capable of complex interactions;

   3. Custom integrations with CRM, e-commerce platforms, or databases;

   4. Advanced natural language processing capabilities;

   5. Detailed analytics dashboard for in-depth insights.

      
      

6. Advanced Combo - Starting at $10,000

   1. Everything in the Basic Combo package;

   2. Comprehensive package including Advanced Website and Advanced Bot;

   3. Seamless integration between website and chatbot functionalities;

   4. Ideal for larger businesses requiring robust online presence and customer interaction tools.

HOURLY CONSULTING OR MAINTENANCE

1. Monthly Maintenance - $1,200 per month

   1. Regular updates and optimizations for web and/or bot systems;

   2. Technical support and troubleshooting;

   3. Additional hours billed at $100 per hour for extra work or consultations.

MIXED FEES & RATES

1. Creative Direction - Starting at $1,000

   1. Custom images, graphics, and visual elements that align with the brand’s aesthetic and website theme;

   2. Copywriting, including headlines, product descriptions, and blog posts, tailored to the website’s tone and style.

      
      

2. Additional Services - $100 per hour.

Last Updated: January 24, 2024